Privacy Policy

Ayala Healthcare Holdings, Inc. (AC Health) respects the privacy of its online visitors and users of its products and services and complies with Republic Act No. 10173 also known as the Data Privacy Act of 2012, its implementing rules and regulations, and other issuances of the National Privacy Commission. AC Health recognizes the importance of protecting information collected from users and has adopted this privacy policy to inform users about how AC Health collects, uses, stores, transfers/discloses, and disposes information derived from their use of AC Health products, services, and online sites.


This privacy statement is current as of its last revision date. However, please note that this privacy statement may be amended from time to time to reflect changes and additions to the privacy policy. Please check back for the most current version before relying on any of the provisions in this privacy statement.


"Personally identifiable information" is information that can be used to uniquely identify a user such as name, password, age, civil status, gender, mailing address, email address, telephone number, mobile number, and other personal details. You may be asked to provide personally identifiable information during the sign in process to allow you to use the Product Site in our web site and for us to respond to your queries and requests. We may also use the provided personal information to inform you of special product offers, to process your orders, to provide you with our products and services or to conduct surveys. While AC Health collects personally identifiable information on a voluntary basis, for certain products and services, AC Health's collection of personally identifiable information may be a requirement for access to our products or services or to process a user's order.


By using AC Health's online sites, products, and services, users agree that AC Health collects and processes the personally identifiable information (as defined above) they have provided in their company email account, during any exchange with AC Health, in connection with the use of their account. AC Health will not share any personally identifiable information with other parties except as described in this policy. AC Health also processes anonymous data, aggregated or not, in order to analyze and produce statistics related to the product usage patterns, and demographics of users. Such anonymous data does not allow the identification of the users to which it relates. AC Health may share anonymous data, aggregated or not, with third parties.


Personally identifiable information is used internally by AC Health to deliver, develop, and improve products, content, and services, to which users have subscribed, and to answer users' requests. In addition, AC Health may allow third parties performing services under contract with AC Health, such as order or payment processors or merchandise warehouse and fulfillment services, located in and outside the Philippines, to access and use personally identifiable information, but only to the extent necessary to provide those services.

AC Health may use personally identifiable information provided by users to send them information about AC Health, including news about product updates, events, and other promotional materials, but only if the users agree to receive such communications. AC Health will not share any personally identifiable information with third parties for marketing purposes without your consent.

When you fill up the AC Health contact information page, AC Health collects your email address and username, and as an option, your first and last name. AC Health has no obligation to keep confidential any personally identifiable information that a user makes available to other users through a platform other than the AC Health website, such as in chat or other public functions.

External websites and companies with links to and from AC Health's online sites and products may collect personally identifiable information about users when users visit their websites. AC Health 's privacy policy does not extend to external websites and companies or third-party publishers with links to or from AC Health's products and online websites or who collect personally identifiable information through their on-line sites. Please refer directly to these companies and websites regarding their privacy policies.

AC Health may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger, we may transfer personally identifiable information to the relevant third party with the user's consent if required by law.


AC Health will not knowingly collect personally identifiable information from any person under the age of 18. AC Health encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.


AC Health's products, services and sites may employ cookies and other technologies. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. Use of cookies is typically associated with websites. For example, when you sign in to AC Health's website, it stores your user ID and a combination of your IP address and time of login as a cookie on your hard drive. This cookie to allow you to move from page to page without having to sign in again on each page. Similarly, if you enter information during your session, such as age verification data, this will be stored as a cookie and you will not have to re-enter such information during that session. We may also use third party web site analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views and browser types.


AC Health gives users the option to receive promotional email communications from AC Health Users may opt out of these communications. Instructions for discontinuing receipt of promotional email communications from AC Health will be provided upon request.


Personally identifiable information provided to AC Health will be collected, processed and stored by AC Health in secure servers. AC Health has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.


If you are concerned about the accuracy of personally identifiable information maintained by AC Health or wish to review, access, amend or correct it, or would like your personally identifiable information removed from AC Health's records or otherwise deactivated, please contact the AC Health Data Privacy Officer through the details stated below. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.


AC Health's Data Protection Officer (DPO) provides support with any data privacy related questions, comments, concerns or complaints. You may contact AC Health's DPO through the following information:

AC Health Office, 3/F Makati Stock Exchange Bldg., 6767 Ayala Avenue, 1662 Makati City, Philippines 
Contact Number: +63 2 745 2508
Email address:

AC Health commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Privacy Statement should first contact AC Health If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact AC Health's DPO (refer to the contact details above). AC Health's DPO will always use reasonable efforts to address and settle any requests or complaints brought to its attention.