Improving Healthcare for All
Healthcare Made More Accessible and Affordable
Ayala Healthcare Holdings, Inc. was established in June 2015 as a wholly-owned subsidiary of the Ayala Corporation. With its establishment, Ayala goes back to its roots in healthcare, when it first began as Botica Zobel 180 years ago.
The vision of AC Health came from the recognition that fundamental needs of access and affordability continue to be unmet. Today, AC Health is poised to lead the way in changing how healthcare is delivered.
Beginning with our Generika pharmacies, FamilyDOC primary care clinics, and various health technology initiatives like an online pharmacy, MedGrocer, our vision is to build a healthcare ecosystem, with synergies across the Ayala Group. By establishing an integrated and efficient network, we aim to make quality healthcare more accessible and affordable for all Filipinos.
Building a Healthcare Ecosystem
Bringing Better Care, Closer to You
FamilyDOC is a new 3-in-1 community-based primary care clinic offering the services of an outpatient clinic, a diagnostic facility and a pharmacy, all under one roof. In December 2015, the first two clinics were opened in Imus, Cavite and CAA Road, Las Pinas. In June 2017, FamilyDOC expanded six more clinics in Bacoor, Imus, and Dasmarinas, Cavite and in Marcos Alvarez and BF Resort Las Pinas. FamilyDOC aims to provide affordable quality primary healthcare for the Filipino family.
Sa Generika, Laging May PLUS Ka.
Generika was established in 2003 with the vision of making quality affordable generic medicines more accessible for Filipinos. Since then, it has grown into a chain of over 690 branches nationwide. Today, Generika remains committed to expanding its footprint, and to offering innovative healthcare services for its customers.
The ePharmacy that delivers.
MedGrocer offers an integrated ePharmacy and medicine benefits management service. It uses technology to deliver drugs at greater convenience and higher service levels at lower prices.It also administers, analyzes, and augments corporate medicine benefit programs.
The Latest on AC Health
JAZA recognized for championing healthcare
February 27, 2018, Makati City - Ayala Corporation President and Chief Executive Officer Jaime Augusto Zobel de Ayala was awarded as this year’s Metrobank Professorial Chair for Public Service & Governance by the Metrobank Foundation, and the Ateneo Professional Schools.
Mr. Zobel de Ayala was chosen for his leadership in providing affordable and accessible quality health care through AC Health, Ayala’s healthcare portfolio company, and various initiatives across the Ayala Group. He is the first recipient of the Professorial Chair from the private sector.
In his lecture entitled Improving Healthcare for All: Strategies and Innovations at the Ayala Group, Zobel de Ayala highlighted the importance of inclusive innovation in shaping Ayala’s approach to healthcare. He discussed AC Health’s strategy to build an integrated healthcare ecosystem across the continuum of care, with Generika pharmacies and FamilyDOC clinics at the forefront. He also encouraged collaboration between and amongst the public and private sector towards improving healthcare.
“The work that we do in healthcare is about improving lives. Ultimately, healthcare is about people,” Zobel de Ayala stressed. “We need the engagement of multiple stakeholders to ensure that we are protecting the fundamental right of all Filipinos to receive the healthcare they need and deserve.”
The Metrobank Professorial Chair award is given annually to individuals who have demonstrated ethical, effective, and empowering public leadership in the fields of judiciary, public service and governance, and health.
Ateneo, Metrobank Foundation recognize Zobel de Ayala for championing health care
Makati, February 27, 2018 --- The Ateneo Professional Schools and Metrobank Foundation, Inc. (MBFI) will award the 2018 Metrobank Professorial Chair for Public Service and Governance to Ayala Corporation Chairman and CEO Jaime Augusto Zobel de Ayala.
Mr. Zobel has been chosen for his active commitment in providing affordable and accessible quality health care solutions which promote the government’s universal health care programs. Mr. Zobel will deliver a lecture titled “Improving Healthcare for All: Strategies and Innovations at the Ayala Group” at the Ateneo Professional Schools Auditorium in Rockwell, Makati City.
Created in 1999, the professorial chair—a joint initiative of the Ateneo Professional Schools and MBFI—is an annual award given to distinguished servant leaders for their exceptional contributions and achievements in the public and private sectors.
The Ateneo Professional School’s partnership with MBFI finds its roots in the common vision of encouraging Filipinos to contribute to national development by providing a platform for sharing cutting edge research and innovations. Multi-disciplinary in orientation, the Ateneo Professional Schools strives towards solution-oriented and policy-relevant institutional research and the formation of technically excellent and values-driven professionals who will contribute in all areas of national development.
Past Chair holders include Vice President Maria Leonor Robredo (2017), Ombudsman Conchita Carpio-Morales (2016), former Department of Social Welfare and Development Secretary Corazon Soliman (2015), former Department of Foreign Affairs Secretary Albert del Rosario (2014), former Department of Budget Management Secretary Florencio Abad (2013), and former Presidential Adviser on the Peace Process Teresita Quintos- Deles (2012).
Business World: Gearing towards an inclusive healthcare ecosystem
By: Bjorn Biel Beltran
AC Health has made it its mission to improve access and affordability in health care for underserved Filipinos, particularly the growing middle class. And clearly, work is just beginning.
Click this link for full details http://bworldonline.com/gearing-towards-inclusive-health-care-ecosystem/
FZA visits FamilyDOC
Ayala Corporation President and Chief Operating Officer (COO) Fernando Zobel de Ayala visited FamilyDOC Sun Valley Branch in Paranaque City last December 21, 2017.
The clinic tour was led by AC Health Chief Executive Officer (CEO), Paolo F. Borromeo, and FamilyDOC General Manager, Paul H. Darroca. FZA was briefed on the patient journey process, including the Electronic Medical Record (EMR) - a proprietary platform built in-house by the AC Health Technology Team. The clinic is located in Amaia Steps Sun Valley, is the first FamilyDOC located within an Ayala Land development. Sun Valley, which opened last September 2017, is the 14th clinic to open, with a total of 21 FamilyDOC clinics to open by end of 2017.
AC Health joins VP Leni’s Metro Laylayan Program in Marikina
More than 300 residents of Brgy. Tumana, Marikina City received free medical consultations and medicines provided by Ayala Healthcare Holdings, Inc. and its member companies, FamilyDOC and Generika Drugstore, at the Metro Laylayan Program organized by the Office of the Vice President and Angat Buhay Foundation.
FamilyDOC deployed 18 of its Family Medicine residents, and Generika Drugstore provided free multivitamins, antibiotics, maintenance medications, and other over-the-counter (OTC) medicines. According to FamilyDOC Medical Director Dr. Marinelle Bulabos, most of the patients suffered from upper respiratory infections. Chronic diseases such as hypertension and diabetes were the most common cases seen among adults and the elderly.
Dr. Bulabos said they also promoted the value of having a healthy lifestyle among the patients.
“Our vision at FamilyDOC is not only to provide quality patient care, but also to campaign for preventive health and wellness to ensure that our families and communities become healthier and more productive. We also work closely with Generika Drugstore to provide quality generic medicines, and to educate communities about health and wellness,” Dr. Bulabos, added.
Vice President Leni Robredo attended the event, together with Marikina City 2nd District Representative Miro Quimbo. In her speech, the Vice President thanked AC Health, FamilyDOC, and Generika Drugstore, and hoped that the partnership will continue in the next activities of her office and Angat Buhay.
Angat Buhay is the flagship anti-poverty program of Vice-President Robredo. Aside from holding medical missions, the program also includes various activities, such as employment assistance and social services, with a special focus on women and children.
AC Health Eyeing Rapid Expansion in Healthcare Space
Ayala Healthcare Holdings, Inc. (AC Health) announced its plans to continue investments in the healthcare space, including future investments in hospitals, financing, and health technology. This is alongside its aggressive expansion plans for Generika drugstores, and FamilyDOC primary care clinics.
“Our vision at AC Health has always been to build an integrated healthcare ecosystem,” said Paolo F. Borromeo, CEO of AC Health. “Demand for better healthcare services remains high, and we are expanding to serve more customers and patients. At the same time, we are also actively looking for new investments to integrate within our portfolio. We have strong conviction that healthcare in the Philippines is ripe for disruption.”
Since establishing a partnership with AC Health in July 2015, Generika has expanded to over 700 stores nationwide. It has also developed new store formats, such as a larger Health & Wellness Store in Signal Village, Taguig. This branch will also house the new FamilyDOC Express, a joint pilot between Generika and FamilyDOC, which will co-locate a doctor’s clinic in a pharmacy.
FamilyDOC, for its part, is poised to become the largest primary care clinic chain in the Philippines, now with 15 sites in Cavite, Las Piñas, Parañaque, and Pateros. Since it opened in December 2015, FamilyDOC has served over 40,000 unique patients in predominantly middle-class communities. FamilyDOC will have a total of 50 clinics in 2018 as it expands to Laguna, Pasig, Taguig, Rizal, & Quezon City. It is also exploring franchising opportunities to boost its expansion further.
AC Health is now looking to invest in hospitals & financing in parallel with its continued expansion in retail health. These future investments would complement its current retail health portfolio.
“We see many potential synergies with hospitals and financing. Moving forward, we want to offer a full continuum of quality healthcare – from basic primary care at the community level, to more specialized inpatient care at hospitals, that allows us to treat more complex diseases and conditions. Health financing would be a key enabler to ensure access to these services. The end goal is to offer a more seamless experience for patients and their families,” Borromeo added.
AC Health also continues to seek investments in innovative health technology. In February 2017, it invested in MedGrocer, a local start-up operating an FDA-licensed online pharmacy. To date, Med-Grocer has provided medicines and vaccinations to over 24,000 people. In addition, AC Health has rolled out its proprietary Electronic Medical Records system with data analytics capabilities in FamilyDOC clinics.
AC Health is part of Ayala Corporation’s ongoing strategy to invest in social infrastructure, such as healthcare and education.
Back-to-back healthcare forum to bridge health regulation and innovation
September 19, 2017 — More than 300 health professionals, medical students, and key stakeholders in the healthcare industry will gather on October 7 for the Health for Juan and Juan: Innovation Summit and Health Equity Series 3, a back-to back forum on health innovation and regulation, to be held at the SGV Hall, Asian Institute of Management (AIM), Makati City.
It was organized by Ayala Healthcare Holdings, Inc. (AC Health), the portfolio company for healthcare businesses under the Ayala Corporation, (AIM), and the Pharmaceutical and Healthcare Association of the Philippines (PHAP).
The morning session is part of PHAP’s “Health for Juan and Juana” series, which, for the first time, will focus on engaging the next generation of innovators for health. Meanwhile, the afternoon session will feature AIM’s Health Equity Series – the third installment in a series of forums hosted by the Stephen Zuellig School of Development Management.
With a theme, Balancing Innovation and Regulation for Better Health Outcomes, the event will engage industry leaders, health professionals, policy makers, and students in a dialogue on enabling innovation within the Philippine healthcare regulatory environment. It will provide a venue for stakeholders to discuss key issues in innovation and regulation in healthcare, in the hopes of uncovering potential solutions that can address the gaps of accessibility, affordability, and quality in healthcare.
Singapore’s Ministry of Health Group Director for Health Regulation, Dr. Raymond Chua, will be the keynote speaker of the event. Dr. Chua, oversees the regulation of healthcare services and premises in Singapore, to safeguard public health. In addition, he is also the acting Director for the Regulatory Compliance and Enforcement Division, an Adjunct Professor of the Saw Swee Hock School of Public Health of the National University of Singapore, and an elected member of the Singapore Medical Council, which oversees the licensing and regulations of doctors in Singapore.
Program highlights in the morning session include an Inter-Medical School Quiz Bee Competition and a panel discussion on “Next Generation Innovation.” The afternoon session will feature Dr. Chua’s keynote speech, to be followed by three consecutive panel discussions on regulatory issues in health products, facilities, and digital health, to be participated in by representatives from the DOH, FDA, and the private sector. (Full program and list of panelists can be viewed via https://tinyurl.com/Innovation-RegulationSummit).
Admission is free but interested participants shall register online through https://tinyurl.com/Innovation-RegulationSummit to reserve their slots.
Back to back forum on healthcare innovation and regulation happens on October 7
Ayala Healthcare Holdings, Inc. (AC Health), and Asian Institute of Management, together with the Pharmaceutical and Healthcare Association of the Philippines (PHAP), will present Health for Juan and Juana: Innovation Summit and Health Equity Lecture Series and Development at Work Forum, a back-to-back healthcare forum, on October 7, 2017, Saturday, at the SGV Hall, AIM, Makati City.
The event’s theme, Balancing Innovation and Regulation for Better Health Outcomes, will examine how current regulations affect healthcare innovations. It will also provide a venue for meaningful exchange of ideas in pushing healthcare regulations forward to achieve better health outcomes.
Admission is FREE but registration is required through the link below:
A Philippines Primary-Care Network Aims to Offer What the Government Can’t
By Annie Zak
With government facilities in short supply, Ayala Health hopes that convenient access and service integration will bring patients into its new clinics.
Investment in health technology to improve Philippine healthcare delivery
July 20, 2017 - Current trends and challenges in health technology, and its relevance to the Philippine health system were highlighted in the “Healthcare in the Digital Age” event held at the Holiday Inn & Suites, Makati City.
HIMSS Asia Pacific Governing Council Chairperson, Dr. Ryan Baňez stressed the crucial role of health information technology (IT) in providing better patient care and improving health outcomes.
HIMSS Asia Pacific Governing Council Chairperson, Dr. Ryan Baňez stressed the crucial role of health information technology (IT) in providing better patient care and improving health outcomes. “Health IT provides avenues for operational efficiency in hospitals and supports meaningful outcomes for patients, through the use of electronic health records (EHR), clinical decision support systems, and population health management,” Dr. Baňez said. “We are excited to be reviving the discussions on Health IT in the Philippines through this event,” he added.
Investment in e-health is one of the strategies identified by the Department of Health (DOH) in the Philippine Health Agenda, which aims for a “Healthier Philippines” by 2022. All health facilities are mandated to use electronic medical records (EMR) to streamline processes, and to provide more efficient health services. E-health will also enable easy access to research work, which in turn can facilitate clinical, and health policy decision-making.
The event gathered over a hundred local and international health IT professionals, and other key players in the healthcare industry. Discussions focused on adapting best practices in EHR, and Health Information Exchange (HIE) in the Philippines.
AC Health’s Chief Digital Officer, Christian Besler, highlighted connectivity in AC Health’s FamilyDOC. FamilyDOC is a new chain of community-based primary care clinics, combining the services of a clinic, a diagnostic facility, and a pharmacy. Its current eight clinics, located throughout Las Piñas and Cavite, use an in-house EMR to integrate patient records.
Other international and local Health IT practitioners present at the event were Tomaž Gornik, CEO and Founder of Marand and co-chair of Open EHR Foundation, Daniel Angelucci, Chief Technology Officer - Asia, Middle East and Africa of DXC Technology, Prof. Sung Kee Lee, Co-Chair, IHE Korea / Professor at Kyungpook National University, Dr. Juan Antonio G. Javellana, Director of Medical Informatics, Asian Hospital and Medical Center, Dr. Eric Schulze, Founder and CEO, Lifetrack Medical Systems, Joseph Mocanu, Principal, Life Sciences and Digital Health, Oliver Wyman, Asia, John Ellis, Co-Founder & Principal Researcher, Andgiet Security / Partner, Cyber Security, Pragma, and Piyanun Yenjit-Puk, Former CIO, Paknampo Hospital / Director of Operations, Medicomp Systems.
The partnership between AC Health and HIMSS Asia Pacific is in line with AC Health’s commitment to integrate its healthcare portfolio through health technology solutions.
AC Health companies bag Quill awards
July 18, 2017— Generika and FamilyDOC, both member companies of Ayala Healthcare Holdings, Inc. (AC Health), were recognized in the 15th Philippine Quill Awards for exemplifying best practices in business communications.
Generika, the pioneer in generic retail pharmacies with over 690 stores nationwide, bagged the Award of Excellence in Communication Management for Marketing, Advertising, and Brand Communication for its 2016 #GabayGenerika campaign.
The brand campaign distinguished Generika from its other competitors by highlighting unique value-added services, such as the Gamot Guide, the country’s first free medication guide, Libreng Konsulta, which allows customers to avail of free consults with a physician, and MedPadala, an electronic gift certificate that can be purchased online, and used to avail of medicines at any Generika branch.
Meanwhile, FamilyDOC’s “Kalusugan ay Pahalagaan, FamilyDOC Maaasahan” campaign received an Award of Merit in the Communication Management Division, under the Customer Relations Category. FamilyDOC is a new chain of community-based primary care clinics, combining the services of a clinic, a diagnostic facility, and a pharmacy.
The award affirmed FamilyDOC’s commitment to providing quality patient care, and
excellent customer service. At present, there are 8 FamilyDOC clinics located in Cavite and Las Pinas, with 16 more clinics opening in 2017. FamilyDOC has served over 25,000 unique patients since it opened in December 2015.
The 15th Philippine Quill Awards was held at the Mariott Grand Ballroom in Pasay last July 5. It was presented by the International Association of Business Communicators (IABC) Philippines.
AC Health, HIMSS gather health IT community to discuss healthcare in the digital age
June 30, 2017— Over a hundred health IT professionals from public and private sectors, academe, and various key players in the healthcare industry will converge in the first HIMSS Philippines Community event on July 20 at the Holiday Inn Hotel and Suites, Makati City. The event is organized by Healthcare Information and Management Systems Society (HIMSS), a non-profit global voice, advisor and thought leader of health transformation through health IT, and Ayala Healthcare Holdings, Inc. (AC Health), the portfolio company for healthcare businesses under the Ayala Corporation.
The whole-day event themed “Healthcare in the Digital Age,” will focus on current Health IT trends and challenges to ensure better healthcare services for the patients, and improved systems in the healthcare value chain. It will also provide a venue for meaningful discussions, networking, and collaboration among Health IT experts.
Program highlights include a discussion on best practices in Electronic Health Records (EHR), and Health Information Exchange (HIE) with scalable capabilities. It will also focus on data analytics to enable intellige nt and effective decision-making in the digital age.
International and local experts in the Health IT industry, including Tomaž Gornik, CEO and Founder of Marand and co-chair of Open EHR Foundation, Dr. Ryan Banez, HIMSS Asia Pacific Governing Council Vice Chairperson, Daniel Angelucci, Chief Technology Officer - Asia, Middle East and Africa of DXC Technology, Prof. Sung Kee Lee, Co-Chair, IHE Korea / Professor at Kyungpook National University, and Christian Besler, AC Health’s Chief Digital Officer, were invited to provide insights on the said topics.
Medicine students, healthcare startups, and professionals from public and private healthcare providers can attend the event for free. Meanwhile, consultants and business owners may register for a minimal fee.
Interested participants may visit the HIMSS website, https://bit.ly/HIMSS-Philippines-event, for more details, and to register for the event.
The partnership with HIMSS Asia Pacific is in line with AC Health’s commitment to integrate its healthcare portfolio through health technology solutions.
AC Health invests in MedGrocer ePharmacy service
February 9, 2017— Ayala Healthcare Holdings, Inc. (AC Health) has invested in early stage startup Wellbridge Health, Inc., which owns and operates MedGrocer, an FDA-licensed ePharmacy and medicine benefits management service. MedGrocer enables customers to order medicines online and have these medicines delivered directly to them.
The investment is part of AC Health’s overall strategy to increase accessibility and affordability in healthcare. AC Health seeks to seed disruptive healthcare solutions that improve efficiency and integration.
“The investment of AC Health into MedGrocer fits well with both our pharmacy and health tech aspirations,” said AC Health CEO Paolo F. Borromeo. “On the pharmacy side, we are exploring new ways to reach the consumer and deliver affordable medicine; on the health tech side, we are looking to build a portfolio of innovative technology solutions across the continuum of care.”
MedGrocer’s online platform allows patients to compare prices and obtain essential information for their medications prior to purchase. All medicines are FDA-certified, and transactions are verified by a licensed pharmacist. In addition to serving individuals, MedGrocer also provides medicines for the clinics of their corporate clients.
“We share the mission of providing quality medicines conveniently and affordably to consumers by using technology to eliminate the inefficiencies and assumptions that hinder pharma retail,” said MedGrocer’s CEO & Founder, Jerome Uy.
MedGrocer joins AC Health’s portfolio of companies, which includes Generika, a retail pharmacy chain, and FamilyDOC, a new chain of primary care clinics. Generika has over 670 stores nationwide, while FamilyDOC has 6 clinics located across Cavite and Las Piñas. AC Health aims to expand this network to 1000 Generika stores, and 100 FamilyDOC Clinics by 2020. MedGrocer is envisioned to complement AC Health’s existing portfolio, as well as provide new opportunities for synergies across the broader Ayala group.
AC Health is a wholly-owned subsidiary of the Ayala Corporation.
The partnership with MedGrocer signals AC Health’s commitment to invest in technologies that strengthen its portfolio, and redefine healthcare.
Ayala group’s FamilyDOC chain promises to revolutionize PH healthcare sector
By Annelle Tayao-Juego; November 27, 2016
There’s a new doctor in town; rather, a “family” of doctors, who are responding to an apparent need in the country’s healthcare industry— medical centers that can provide affordable, accessible, and high-quality primary care to middle-income earners willing to invest in their well-being.
Ayala Health eyes expanding Generika stores to 1,000 by 2020
By Catherine Pillas; August 17, 2016
BusinessMirror - Companies
AYALA Corp.'s health-care arm, Ayala Health, is bullish on expanding its presence nationwide this year through an aggressive roll out of its clinic and pharmacy businesses.
For more information on this article click on the link below:
Ayala healthcare unit to expand drugstore chain, family clinics
By Richmond Mercurio; August 17, 2016
Philippine Star - Business
Ayala Healthcare Holdings Inc. is embarking on an aggressive expansion program for its drugstores and clinics as it seeks to extend the reach of affordable and accessible health care to various communities in the country.
For more information on this article click on the link below:
Ayala Health joins forum on Philippine healthcare
Ayala Health participated in a forum organized by the Pharmaceutical & Healthcare Association of the Philippines (PHAP) last May 4, 2016 at the Asian Institute of Management.
Dubbed as “Health for Juan and Juana: Moving Forward with the Philippine Healthcare Agenda,” the event brought together healthcare experts from the private sector, the academe and the government, including Hon. Janette P. Loreto-Garin, Secretary of the Department of Health, as well as former health secretaries, Hon. Enrique T. Ona, and Hon. Francisco T. Duque, III.
Speaking in a panel discussion on the Philippine Health Agenda for 2016-2022, Rene T. Figueroa Jr., COO of Ayala Health, highlighted the role of the private sector in increasing accessibility and harnessing technology. “Primary care is where the gatekeeper role starts… one of the key things we believe in is this whole network of primary care, secondary care, and tertiary care should be strengthened by technology,” Figueroa said.
Ayala Health has a chain of community-based primary care clinics, called FamilyDOC. It is also in the affordable medicines space, through Generika, a retail pharmacy chain with over 580 stores nationwide.
Other topics discussed in the forum include the challenges in universal healthcare, particularly the role of PhilHealth in healthcare financing. Panel discussions focused on the potential of multi-sectoral collaboration to improve healthcare outcomes.
The event was sponsored by the Zuellig Family Foundation, Asian institute of Management, Dr. Stephen Zuellig Center for Asian Business Transformation, Havas Life and, Medicines Transparency Alliance Philippines.
#HealthcareRedefined: Entrepreneurs Disrupting the Status Quo
April 6, 2016, 6:45pm, A Space Makati
Join us for the launch of our very first #HealthcareRedefined session on April 6, 6:45pm, in A Space Makati.
We teamed up with Endeavor Philippines to bring you an exciting panel of Healthcare entrepreneurs, willing to share their learnings and insights.
#HealthcareRedefined events target entrepreneurs, executives, policy makers, advocates, and other stakeholders in the healthcare sector. We aim to connect the shakers and movers in the industry, hereby accelerating the speed of change, and ultimately challenging the status quo.
Rappler: Ayala eyes expansion of healthcare business
Rappler.com; January 26, 2016
Ayala Corp. experiments with ‘family clinic’ concept
By James Loyola; January 26, 2016
Ayala Corporation, through wholly-owned subsidiary Ayala Healthcare Holdings Inc., is experimenting with a family clinic cum pharmacy and convenience store concept which could translate into a P700 million investment if successful.
Ayala Healthcare Holdings, Inc.
3F Makati Stock Exchange Building,
6767 Ayala Avenue
Makati City 1662